This Privacy Policy explains how 800 Sayara ("we," "us," or "our") collects, uses, stores, and protects personal information gathered through our website and during the course of providing automotive repair and maintenance services. By using our website or submitting your information through any of our communication channels, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal information that you provide directly when you interact with our website or contact our team. This includes:
- Full name
- Email address
- Phone number
- Vehicle details, including make, model, year, and mileage
- Pickup or delivery address
- Service-related concerns or symptoms you describe
We may also collect certain non-personal information automatically when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on each page
- Date and time of your visit
How We Use Your Information
800 Sayara uses the information we collect for the following purposes:
- Responding to your service enquiries and scheduling appointments
- Preparing diagnostic reports, service estimates, and repair updates for your vehicle
- Arranging vehicle pickup, delivery, and towing services at your requested location
- Communicating important updates about your ongoing or completed repairs
- Improving the content, functionality, and overall experience of our website
- Complying with applicable laws, regulations, and legal obligations within the United Arab Emirates
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, and loss. These measures include secure data storage practices, restricted access to personal records, and regular review of our information handling procedures. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute protection.
Sharing Your Information
We do not sell, trade, or rent your personal information to any third party. We may share your information only under the following circumstances:
- With trusted service partners involved in completing your vehicle repair, such as parts suppliers or towing providers, and only to the extent necessary for the service
- With legal or regulatory authorities where disclosure is required by applicable UAE law, a court order, or a government request
- With professional advisors, including legal counsel or auditors, where reasonably necessary for business or compliance purposes
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand visitor behaviour. Cookies are small files stored on your device that help our website recognise your browser and remember certain preferences.
You can choose to disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms and mapping services. These websites operate independently and maintain their own privacy policies. We are not responsible for the privacy practices or content of any third-party website. We recommend reviewing their privacy policies before sharing any personal information.
Your Rights
You have the following rights regarding your personal information:
- Request access to the personal data we hold about you
- Request corrections to any inaccurate or incomplete information
- Request deletion of your personal data where it is no longer required for the purpose it was collected
To exercise any of these rights, contact us using the details provided at the end of this policy.
Data Retention
We retain your personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including service records, warranty documentation, and compliance with legal obligations. When your information is no longer needed, it is securely deleted or anonymised.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or website functionality. The revised version will be published on this page with an updated "Last Updated" date. Continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.
Governing Law
This Privacy Policy is governed by and interpreted in accordance with the applicable laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the jurisdiction of the competent courts within the United Arab Emirates.