Terms and Conditions

Definitions

For clarity throughout this document:

• "800 Sayara," "we," "us," and "our" identify 800 Sayara, located at Al Hasheemah 4 St, Musaffah Industrial, Abu Dhabi, UAE.
• "Customer," "you," and "your" identify the registered vehicle owner or the person authorised to act on their behalf.
• "Vehicle" covers any BMW brought to our facility for mechanical, electrical, cosmetic, or diagnostic work.
• "Scope of work" covers every task, component, and labour hour outlined in the approved written quotation.

Service Agreement

No repair proceeds without your documented approval. A valid agreement requires all 3 of the following:

1. You describe the fault or service need, along with your BMW's series, production year, and odometer reading.
2. Our advisor issues a line-item quotation after a physical or diagnostic assessment of the vehicle.
3. You confirm acceptance of that quotation through a written channel, whether WhatsApp message, email reply, or a signed hard copy.

A phone call expressing interest or a verbal "go ahead" does not authorise any billable work.

Estimates and Pricing

Each quotation reflects what our technicians find at the point of inspection. The following rules apply:

• A quotation expires 14 calendar days after it is issued.
• Component costs may shift if supplier pricing or currency exchange rates change between the quotation date and the approval date.
• Faults uncovered after disassembly are quoted separately and require fresh approval before any additional work proceeds.

The amount on your approved quotation is the amount on your final invoice. Any change in scope requires your written consent first.

Parts Policy

We offer 3 tiers of replacement components for every BMW repair:

• Original BMW-branded components from authorised supply channels.
• Equivalent-specification components produced by tier-1 manufacturers such as Bosch, Mahle, Brembo, Lemförder, and Continental.
• Budget-grade aftermarket components, fitted only at your explicit request.

Your chosen tier is recorded on the quotation before work starts. Old parts removed from your vehicle belong to you and can be collected at any time. Uncollected parts are discarded after 30 days.

Warranty Terms

Every completed repair at our workshop is backed by a written warranty that covers both the installed components and the labour involved. This warranty does not apply in the following situations:

• The repaired area sustains damage from a collision, flooding, or negligent driving after leaving our facility.
• The claim involves consumable wear items such as brake linings, cabin filters, wiper inserts, or light bulbs.
• A third-party workshop opens, adjusts, or replaces any component we installed.
• The vehicle skips or delays scheduled maintenance intervals recommended for your BMW after our service.
• A different service provider introduces fluids, lubricants, or parts that do not meet BMW-approved specifications.

To file a warranty claim, present your original invoice and the service summary we issued at completion. Our team inspects the concern and carries out the corrective work at no charge if the fault falls within the warranty scope.

Payment Terms

The full invoice amount is due once the approved work is finished and the vehicle passes our quality check. We process payments through 3 channels:

• Card payments through Visa and Mastercard terminals at the workshop.
• Direct bank transfer to the 800 Sayara business account.
• Cash settlement at our reception desk.

An invoice that remains unpaid 30 days past completion triggers a formal payment reminder. We hold the legal right to retain your vehicle on our premises until the balance is cleared.

Vehicle Collection and Delivery

We collect and return your BMW anywhere in Abu Dhabi at no extra charge, provided that:

• A pickup window is agreed in advance with your assigned advisor.
• The vehicle stands in a safe, accessible location at the scheduled time.
• The key and any required paperwork are handed to our collection driver or an authorised representative.

Exterior condition is documented with timestamped photographs at both collection and return to protect both parties.

Vehicle Storage

Your BMW stays in our secured facility at no cost for 7 days after we confirm that the work is finished. A daily holding charge applies from day 8 onward. A vehicle left uncollected for 90 consecutive days, despite our repeated attempts to reach you, is treated as abandoned under UAE regulatory guidelines.

Customer Responsibilities

When you hand your BMW over for service, you accept these responsibilities:

• Supply truthful details about the vehicle, including its series, build year, current mileage, and the nature of the concern.
• Declare any past collision damage, aftermarket modifications, or pre-existing mechanical faults you are aware of.
• Clear the cabin and boot of personal items, valuables, and sensitive documents before handover.
• Reply to revised quotations or scope-change requests from your advisor within 48 hours.
• Arrange collection within 7 days of receiving our completion notice.

800 Sayara carries no responsibility for personal property left inside the vehicle at any point during the repair period.

Cancellation Policy

You retain the right to cancel at any stage, subject to fair cost recovery:

• Cancel before any technician begins work, and no charge applies.
• Cancel after we have ordered parts specifically for your vehicle, and the cost of any non-returnable components transfers to you.
• Cancel once physical repair work is underway, and you cover the labour hours logged and parts already fitted up to that moment.

Contact your advisor as soon as a cancellation or scope change becomes necessary.

Limitation of Liability

800 Sayara limits its liability under the following conditions:

• We accept no liability for pre-existing faults, concealed corrosion, or undisclosed damage that was not visible or detectable during the initial inspection.
• We accept no liability for delays caused by supplier shortages, international shipping disruptions, or customs clearance timelines outside our control.
• We accept no liability for indirect losses, including alternative transport expenses, lost income, or missed commitments resulting from vehicle downtime.
• Our total financial liability for any individual claim is capped at the invoice value of the specific repair in question.

Website Use

This website exists to present our BMW services and to let you reach our team. You agree not to:

• Submit false or intentionally misleading details through any form on this website.
• Probe, test, or attempt to breach the website's security infrastructure.
• Introduce viruses, scripts, or any code designed to disrupt normal website operation.
• Reproduce, scrape, or redistribute any website content without prior written approval.

Vehicle Compliance

You confirm that your BMW holds valid UAE registration and active insurance cover at the time of drop-off. We reserve the right to decline or halt a service if accepting the vehicle would place us in conflict with UAE traffic law or workplace safety regulations.

Dispute Resolution

Our first step is always a direct conversation between you and your assigned advisor. If that does not settle the matter, the following path applies:

1. A formal review with our workshop manager, completed within 14 days of your written complaint.
2. Independent mediation through a neutral third party agreed upon by both sides, initiated within 30 days if the internal review does not reach a resolution.
3. Proceedings before the competent courts of Abu Dhabi, UAE, as the final authority.

Intellectual Property

Text, photography, graphics, and page layouts published on this website are the property of 800 Sayara. BMW, the BMW roundel, M, xDrive, iDrive, and all associated model designations are registered trademarks of BMW AG. Their presence on this website serves vehicle identification purposes only and does not suggest any sponsorship, partnership, or formal affiliation.

Privacy

Your personal data is handled in line with our Privacy Policy. Using this website or submitting your vehicle for service confirms your consent to the practices set out in that document.

Governing Law

UAE federal law governs these terms. The courts of Abu Dhabi hold exclusive jurisdiction over any dispute that arises from them.

Changes to These Terms

We may revise these terms at any time. Each revision carries an updated "Last Updated" date at the top of this page. Your continued use of the website or our services after a revision confirms that you accept the new version.